N*able has a well-established track record of delivering transformative solutions to businesses in Sri Lanka, enabling them to evolve their operations and technology foundations. Within our strategic focus on several sectors, we are seeking an Associate - IT Operations.

The Role

As an associate the candidate is monitoring and maintaining the local, cloud and network infrastructure systems and 1st level application support within the organization. In a technical support role, which is vital to the ongoing operational efficiency of the company.

Essential Duties & Responsibilities

· Responsible for the maintenance, configuration, and reliable operation of computer systems and network.

· Diagnose and solve hardware, software & network malfunctions within the defined SLA.

· Create and manage users in O365 & Azure ID.

· Maintain and manage IP devices such as IP Cameras, IP Access control.

· Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.

· Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.

· Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

· Collaborate and coordinate with departments and support functions for interventions.

· Testing, evaluating, and implementing new technology solutions.

· Liaising with third party service providers for hardware and software purchasing.

Requirements

· Following a bachelor’s degree / Higher Diploma in IT or related field from a recognized university.

· 02+ years’ experience in a similar capacity.

· Excellent communications skills in English (Verbal and Written)

· Experience in network, and system administration and endpoint management.

· Working knowledge in Azure and AWS.

· Expertise in Microsoft related applications (O365, Teams, Share Point, Etc.)

· Knowledge in IT operations best practices

· Fair knowledge in any programming language, scripting and automation tools will be an added advantage.

About N*able

At N*able, our philosophy centers around attracting top talent and empowering them to excel in their areas of expertise. We foster a work environment characterized by flexibility, openness and collaboration. We believe in granting our team members the autonomy to lead projects, exercise sound judgment and leverage their innovative ideas to propel the company forward. Continuous learning and skill expansion are core values, whilst our professionals receive training from industry-leading veterans.

We believe in getting the best people and letting them do what they're best at. We offer flexibility to lead your projects, and an open and collaborative environment. We give our people the freedom to exercise judgment and count on their innovation to drive the business forward. Growing our skills and expanding our abilities is very important to us, and our people are trained by some of the most talented veterans in the industry.  

If you believe you can contribute to our success and wish to join our team, please submit your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.