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Call Centre Executive

Fixed Term Contract

Do you believe in readily embracing change, and learning new technologies in an agile and results-oriented working environment? Then we just might have an opportunity for you. We are N-able, a technology solutions company that creates enhanced value, through meaningful business outcomes, for our customers and stakeholders, in the Telecom, Banking and Financial, Public, and Enterprise sectors. N-able was founded in 2008, with a vision to disrupt and transform age-old industries, and to be radical in using technology to ‘do better business’. Today, with a turnover of more than USD 20 million, our 200-plus team of skilled professionals have been responsible for successfully delivering several transformational technology projects the country has seen to date. People are the heart and soul of N-able. people know that our work is ultimately to better serve our customers, which takes sheer skill, commitment, and cross-collaborative teamwork. Which is why we look for individuals with a willingness to learn, share and to adapt, to join our team.

The Person we are looking for

We are looking for candidates, who could provide an exceptional customer experience, by responding to customer queries via telephone and email.

Responsibilities

·      Answering inbound calls and assisting customers who have specific inquiries, issues or problems.

·      Provide tailored customer service in a high standard professional level

·      Building the interest of customers in the products and services offered by the client

·      Updating changes of customer profiles in the CRM and the Ticketing systems

·      Assisting customer inquiries or problems with professional communication over the phone & emails

·      Determining problems or issues or complaints of the customers based on the nature or situations

·      Proposing solutions for improvements and enhancements

·      Support the call centre team in order to achieve the fullest customer satisfaction with exceptional call quality & customer service.

·      Ensure the calls are answered in a courteous, timely manner and directed to the relevant departments

·      Provide continues feedback on customer experiences to the Team Leaders and Call Centre Manager

·      Provide accurate, valid and complete information on routine call activities

·      Adhere to the to the compliance, processes and standards of the call centre and the company

·      Obliged to protect the data privacy of the customers and client companies

What we require

·        Successful completion of G.C.E O/L and A/L examinations

·        Minimum 1 year experience in call center /tele sales/customer service environment

·        Should possess an excellent command of English language in both oral and written. (Hindi language skill will be added advantage)

·        Must be familiar with CRM practices and systems

·        Must be familiar with Microsoft Office packages (MS Word, Excel, PowerPoint and Outlook)

·        Customer oriented attitude with professionalism

·        Be able to work in a team environment and all levels of staff in the company

·        Active listening, understanding the customer and active problem solving with logical solutions

·        Ability to handle diverse people over the phone

·        Actively & timely follow-up on customer queries or problems

·        Should be a person with high interpersonal skills, a committed who can work with minimum supervision.

·        Good leadership qualities, positive and can-do attitude.

·        Age criteria 21 – 35 years

·        Salary starting from LKR 45,000 – 60,000 per month (negotiable)

Our Offer

We believe in getting the best people and letting them do what they're best at. We offer flexibility to lead your projects, and an open and collaborative environment. We give our people the freedom to exercise judgment and count on their innovation to drive the business forward. Growing our skills and expanding our abilities is very important to us, and our people are trained by some of the most talented veterans in the industry. If you feel you could add value to our business, and would benefit by being part of our team, email your CV to jobs@n-able.biz OR hr@n-able.biz address, mentioning two non- related referees.

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