{"id":343,"date":"2025-01-13T11:33:14","date_gmt":"2025-01-13T11:33:14","guid":{"rendered":"https:\/\/www.n-able.biz\/staging\/?post_type=nb-careers&#038;p=343"},"modified":"2025-01-13T12:07:55","modified_gmt":"2025-01-13T12:07:55","slug":"call-centre-executive","status":"publish","type":"nb-careers","link":"https:\/\/www.n-able.biz\/staging\/nb-careers\/call-centre-executive\/","title":{"rendered":"Call Centre Executive"},"content":{"rendered":"<p><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">As a Call Centre Executive you will be responsible for handling inbound and outbound calls to address inquiries, provide information and resolve issues.<\/span><\/p>\n<h3>Job\u00a0Responsibilities<\/h3>\n<ul>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Handle inbound and outbound calls in a professional and customer friendly manner.<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Ensure positive customer experience by delivering exceptional service.<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Provide accurate and relevant information to customers.<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Stay updated on product and service knowledge of the client to effectively address customer queries.<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Adhere to call centre policies, procedures, and quality standards.<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Communicate effectively with team members and tem leader.<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Active participation in the regular team meetings and training sessions.<\/span><\/li>\n<\/ul>\n<h3><\/h3>\n<h3>Requirements<\/h3>\n<ul>\n<li>Passed G.C.E advance level in commerce stream is better.<\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Better with more than one year experience in call centre.<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Excellent communication in both Sinhala and English language. Ability to communicate in Tamil language (a plus).<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Problem-solving and conflict resolution skills<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Customer oriented &amp; handling situations with empathy.<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Possess a positive attitude and willingness to learn.<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Communication skills (ability to explain clearly and politely)<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Must possess exceptional organizational and multitasking skills.<\/span><\/li>\n<\/ul>\n<h3><\/h3>\n<h3><strong>About N-able<\/strong><\/h3>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Since our inception in 2008, N-able has been at the forefront of delivering innovative and reliable IT solutions that empower businesses for success. With a foundation rooted in Sri Lanka, we have grown to encompass a global presence, operating in Singapore, Bangladesh and beyond.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">We driven by a team of over 250 experienced IT professionals &amp; engineers who are backed by a wealth of expertise. We deliver cutting-edge projects that cater to a diverse portfolio of clients,<\/span>\u00a0<span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">ensuring that every service we provide is top-notch &amp; dependable.<\/span><\/p>\n<p>If you believe you can contribute to our success and wish to join our team, please submit your CV to\u00a0<strong><span id=\"cloak2b3d29423a903cb16289b75f88525779\"><a href=\"mailto:jobs@www.n-able.biz\">jobs@www.n-able.biz<\/a><\/span><\/strong><\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-343","nb-careers","type-nb-careers","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Call Centre Executive - N-able<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.n-able.biz\/staging\/nb-careers\/call-centre-executive\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call Centre Executive - N-able\" \/>\n<meta property=\"og:description\" content=\"As a Call Centre Executive you will be responsible for handling inbound and outbound calls to address inquiries, provide information and resolve issues. 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